Ambient Consulting has successfully provided IVR and CRM Effectiveness services for a wide variety of call centers across multiple industries for the last six years. As part of Avaya's Developer Connection program at the Innovator level, Ambient Consulting leverages its strong background to compliment both Avaya products and services.

By applying our CRM Effectiveness business methodology and call flow expertise to call centers, Ambient enables clients to strengthen productivity and consistently reduce cost.

Using technology options such as Voice, Interactive Voice Response, ACD Routing, Desktop Application customization and installation, Knowledge Management, WEB self service, Smart Agents, and more, we have been able to deliver cost effective and customer-centric interaction center solutions.

Ambient customized services include, but are not limited to:

• Avaya IVR custom software solutions
• IVR assessment
• IVR usability improvement
• Front office automation assessment
• Software configuration and customization
• System and data integration project management
• Post implementation support
• Change management / business readiness assessment

Technical Expertise:

• Unix
• Web technologies
• NT
• C/C++
• Script builder
• IVR designer
• IRAPI
• SQL
• Speech recognition
• VoiceXML
• Vonetix
• Java

Frequently Asked Questions