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Presentations

Below are select presentations available for download and review. If would like more information on any of these topics please contact us.

Strengthening Your IVR - From the 05/10/05 MTA Annual Conference

Learn how to reduce the cost to serve and enhance customer experience on your IVR platform.

Expand Your Voice with Voice XML - From the 05/10/05 MTA Annual Conference

Using Voice XML to bring the advantages of Web-based development and content delivery to interactive voice response applications.

Collaborative CRM Effectiveness User Group Presentation 02/03/05

Computer Telephony Integration Basics - The interaction between telephone and computer systems to enable the exchange of information.

Collaborative CRM Effectiveness User Group Presentation 11/04/04

Voice XML basics from the November 4th Collaborative CRM Effectiveness User Group meeting.

Collaborative CRM Effectiveness User Group Presentation 06/23/04

An introduction to Voice XML from the June 23rd Collaborative CRM Effectiveness User Group meeting.